|
Shopping:
In general, every item will have a relevant photograph along side it. In some cases, a generic image will be used when a more specific image is not available. The description of the unit is the definitive specification.
|
|
|
Shopping Cart:
From the item's detail page, click "ADD TO CART" and the item will be added to your shopping cart. At anytime, you may view your shopping cart by clicking "Show Cart" cart in the "Shopping Cart" area at the top of the right column. If you wish to change item quantities or remove an item from your cart, you may do so on this page - If you are not logged in, you will be prompted to do so, or create an account.
|
|
|
Checkout:
The checkout process is simple - if you are not already in your shopping cart, click "Show Cart" in the upper right column. Review your order and adjust quantities if needed. Then click " >> Checkout" and you will be guided through the checkout steps. If you are not logged in, you will be prompted to do so, or create an account. Step 1 confirms your shipping address, or you can add a new shipping address. Step 2 confirms your shipping method - select from the available options below. Step 3 confirms your payment method. Enter you billing information here. Step 4 completes the purchase.
|
|
Completing Your Order:
Once the checkout process has been completed, you will receive an email summary of your order, with the order status of pending. Once we being processing the order, the status will update to "confirmed". Finally, when the order ships, the status will be changed to "shipped", and when the order physically leaves our warehouse, you will receive an email from UPS containing your tracking information.
|
|
Shipping Your Order:
When MyElectric.net receives your order, we fill most orders from our warehouse inventory within 24 hours. Any missing items are transferred into our stock from local manufacturers' warehouses within 1-2 weeks. Your order is then packaged with care, using one (or multiple) boxes and packaging materials. We have week day afternoon shipments, so orders received in the morning can usually go out that same day. |
|
Shipments Back to My Electric:
Damaged, Incomplete or Incorrect Materials:
Please contact us immediately so we may correct the problem.
1.) If the "UPS" package is noticeably and heavily damaged, refuse it from the delivery driver. If you already accepted it, contact your "UPS" driver and have them take it back. If that doesn't work, call "UPS" and file a claim for the damaged shipment. Then contact us for a replacement and further instructions.
2.) If something is missing, it could be "back-ordered." First check your packing slip. All back-orders will be shipped 7-10 working days, or an e-mail will notify you of the back-order status. If no back-order exists for the missing items, contact us via email, fax or phone immediately, so we may fulfill the missing items.
3.) If any materials you receive are incorrect, please contact us via e-mail, fax or phone, so we may re-ship the correct materials and issue a (RMA#) for you to use when returning the incorrect items.
(Note) Please understand, MyElectric.net desires to maintain a satisfactory working relationship with all our customers. While we can take care of "UPS" charges one-way, we may not be able to reimburse charges for shipments back to us (regardless of fault).
Returns:
Shipments back to MyElectric.net will not be accepted without a RMA# (Return Material Authorization Number) cleary marked on the outside of the package. Any new item may be returned within 35 days, so long as it has not been used, hooked up, assembled, un-packaged, soiled, customized, etc. MyElectric.net must be able to resell returned items as new merchandise to another customer. Furthermore, a restocking charge of 35% or more may be applied to 30-day overstock or special order items that must go back to the manufacturer. Any defective items may be returned within 35 days. Credit for items will be made after manufacturer's determination of "defective status," usually 2-3 weeks. Click HERE for the RMA# Form. |
|
Warranty:
Each manufacturer has a warranty, however, the warranty between manufacturers vary. You may check thier web site, or contact MyElectric.net to find out how to process a claim. MyElectric.net makes no warranty or guarantee and acts as a distributor only. MyElectric.net carries only products with the best industry warranties. |
|
Discounts, Product Promo's and Coupons:
Some products will have quantity discounts. Our re-order customers will be e-mailed product promotions and coupons. And from time to time, we will offer volume customers percentages off their total order. Please ask us for more information. |
|
Re-Order:
You can log-in to your account at any time to view your past orders. To reorder, login and click on "Account Maintenance" in the module at the bottom left of the site. You may view your past orders, reorder, and update any account/profile information here as well.
|
|
Disclaimer:
The electrical products, tools and materials described in this web site are inherently dangerous, and may cause major property damage, serious bodily injury or death. Information from this website is not intended as a substitute for adequate safety training. Please read and adhere to all instructions and warnings provided by the manufacturer. My Electric.net is in no way inherently responsible for any damages incurred from inadequate training, or irresponsible use of the products we sell. You are advised to seek additional training or assistance from qualified personnel if you have any further questions. |
|
Privacy and Security:
No customer information is ever sold or borrowed to other companies or organizations. All transactions are processed through secure state-of-the-art technology. Our intentions are to keep all your information confidential, and as such all information you provide will be used only in a manner in which you have authorized us to do so. All orders pass through encryption via SSL technology.
|
|
How do others like MyElectric.net?
4/30/09 John, Smith Electric, Tulsa, OK, says: "Fast reliable shipment every time I order"
5/02/09 Platinum Services, Everrett, WA, commented: "So far, GOOD. Can get every thing I need"
5/12/09 Gene & Louise, Kelly Electric, Fresno, CA, said: "Three different times we've ordered, and each time we got our materials quickly."
5/13/09 LWZ Electric, Phoeniz AZ, reports: "Great website - Asked a question and they suggested a product to save me more installation. and a product [which offered] more value to my customer."
5/24/09 Pete of Wally's General Contracting says: "I build custom houses for very picky customers. MyElectric.net provides high-end productsÐat low prices every time." |
|
